ID Verification

• State laws require that a third party that specializes in ID verification or KBA to be able to generate at least 5 questions that only that signer knows the answers to, and the signer must answer 4 or more questions correctly within 2 minutes.

• The signer can be given a second chance to answer questions again; however, if they fail it a second time the notary is not allowed to continue or perform the remote notarization either for a specific time period or permanently.  Each signer only gets two tries per 24 to 48 hours

The signers must have the following  items shown below or they will not be able to pass the ID verification as the third party providers usually only have data on U.S. citizens only.

• A U.S. Citizen
• A Valid Social Security Number - Even though our system needs the last 4 digits, if the signer doesn't have a SSN number, more likely than not they won't be in any of the credit bureau databases
• A Valid U.S. Driver's License or US Passport - This is also a requirement in order for the third party to be able to find questions to pass ID verification.
• Credit History - Technically, if they don't have credit history in the U.S., they're not going to pass the ID verification. Make sure their credit reports aren't locked. Because of the compromises in recent years it may be locked, and if that is the case they will fail.
• A Valid US Mobile Number - VOIP, Google Voice, Cable provided lines, etc. are not accepted, and it MUST be an actual mobile number from a mobile provider

Hardware requirements

When the signer clicks on the link to start the process there's is an initial test to see if the device meets the hardware requirements. 

• High speed Internet
• The device MUST have a camera
• The device MUST have a microphone
• If using Windows or Mac the latest Google Chrome or Firefox browser is required. 
• If using Android devices, the latest Google Chrome browser is required.
• If using IPhone or IPad MUST be IOS 11 or higher using latest Safari is required.